Shipping Policy

Simple, clear and reliable here's everything you need to know about how your CasyNest order gets to you.

Our shipping promise

At CasyNest, we want ordering from us to feel simple, clear and reliable — from the moment you check out to the moment your package arrives at your door. This page explains exactly how shipping works, what to expect along the way, and what to do if anything doesn't go to plan.

If you have a question that isn't answered here, our support team is always happy to help at support@casynest.com.

Where we ship

CasyNest currently ships to addresses within the United States. Please make sure your shipping address is complete and accurate at checkout, including any apartment, suite or unit number.

How orders are processed

After you place your order, you'll receive an order confirmation email with a summary of your purchase and the shipping details you provided. Please review this email carefully and let us know right away if anything looks incorrect.

Your order is then prepared, packed and handed over to our shipping carrier. Orders are typically processed and shipped within 7 business days. Business days are Monday to Friday, excluding public holidays.

During busy periods such as holidays, seasonal events and promotions processing can take a little longer. We'll always do our best to get your order on its way as quickly as possible.

Shipping time

Once your order has shipped, delivery usually takes 7–20 business days. This estimate starts from the day your order is handed to the carrier, not the day it is placed.

Delivery estimates are a guide rather than a guarantee. The exact time depends on your location, the carrier's network and conditions along the way.

Tracking your order

When your order ships, we'll send you a shipping confirmation email with your tracking number and a link to follow your package.

• You can check your order status anytime on our Track Your Order page using your order number and email address.
• Tracking updates may take around 24 hours to appear after you receive your tracking email, as the carrier needs time to scan your package into their system.
• It's normal for tracking to pause for a few days while a package is in transit between facilities.

Didn't receive a confirmation or shipping email? Please check your spam or junk folder first, then contact us and we'll resend it.

A note about delivery times

Shipping is handled by third-party carriers, so estimated delivery times can vary. Carrier volume, transportation schedules and local delivery conditions are outside our direct control and can affect when your package arrives.

Your tracking information is the most accurate way to follow your order. If your package seems delayed, we recommend checking tracking first and if you're unsure what an update means, just ask us. We're happy to look into it for you.

Carrier, weather and holiday delays

Occasionally, deliveries take longer than expected. Common reasons include:

• Severe weather or natural events affecting transportation
• Holiday periods, when carriers handle much higher volumes
• Carrier network delays or unexpected transportation issues
• Additional checks on a package while it is in transit

In these situations, your order will continue to move as soon as conditions allow. While we can't control carrier delays, we'll always help you find out what's happening with your package.

Incorrect shipping addresses

We ship to the address entered at checkout, so please double-check it before placing your order.

If you notice a mistake, contact us as soon as possible at support@casynest.com. If your order hasn't shipped yet, we'll do our best to update the address. Once a package has been handed to the carrier, we're unable to change the delivery address.

Lost or damaged packages

We pack every order with care, but sometimes things happen in transit.

• Damaged package or item: please email us within 3 business days of delivery with your order number and clear photos of the item and the packaging. If you can, please also mention visible packaging damage to the carrier when the package is delivered.
• Package appears lost: if your tracking hasn't updated for an extended period or your order seems stuck, contact us with your order number and we'll look into it with the carrier.

Please note that tracking information remains available for about 30 days, so we recommend reaching out promptly if something doesn't look right.

Tracking says delivered, but you can't find it?

Packages are sometimes marked as delivered a little before they actually arrive, or left in a different spot than expected. Before contacting us, please:

1. Check around your property — porches, side doors, garages, mail rooms and parcel lockers.
2. Ask household members, neighbors or your building's front desk whether they received it.
3. Wait 24–48 hours, as carriers occasionally scan packages as delivered before the final drop-off.
4. Contact your local post office or the carrier with your tracking number — they often have delivery details we don't.

If you still can't locate your package, email us at support@casynest.com with your order number and we'll help you take the next steps.

Returned to sender

If a package is returned to us because the address was incorrect or incomplete, or because it couldn't be delivered, we'll contact you. We can re-ship the order to a corrected address, but additional shipping charges will apply.

Shipping FAQs

Do you ship outside the United States?

Not at the moment. CasyNest currently ships to addresses within the United States only.

How long will my order take to arrive?

Orders are usually processed and shipped within 7 business days. After that, delivery typically takes 7–20 business days, depending on your location and the carrier.

When will I get my tracking number?

As soon as your order ships, we'll email you a tracking number and link. Tracking updates can take around 24 hours to appear in the carrier's system.

My tracking hasn't updated for a few days. Is that normal?

Yes — tracking often pauses while a package moves between facilities. If there's no update for an extended period, email us with your order number and we'll check with the carrier.

Can I change my shipping address after ordering?

Contact us as soon as possible. If your order hasn't shipped yet, we'll do our best to update it. Once it's with the carrier, the address can't be changed.