FAQs
Shipping
Where do you ship?
We currently ship to addresses within the United States.
How long does it take to process my order?
Orders are typically packed and shipped within 7 business days. During holidays and peak seasons, processing may take slightly longer.
How long does delivery take?
Orders ship via Standard Shipping, with an estimated delivery time of 7–20 business days. Delivery times are estimates and are not guaranteed.
How can I track my order?
Once your order ships, you’ll receive a tracking email with a link and tracking number.
I didn’t get my order confirmation email. What should I do?
Check your spam or junk folder first. If it isn’t there within 24 hours, email support@casynest.com.
I entered the wrong address. Can you fix it?
Email support@casynest.com with your order number as soon as possible. We can make corrections before the order is processed.
Returns & Refunds
What is your return policy?
You can request a return within 10 days of delivery. Items must be unused, in the same condition you received them and in the original packaging, with proof of purchase.
How do I start a return?
Email support@casynest.com with your order number and a short description of the issue. Our team will reply with return instructions and the correct return address. Please do not ship anything back before you receive confirmation.
Who pays for return shipping?
Return shipping is the customer’s responsibility unless the return is due to a product defect or our error. We do not charge a restocking fee.
My item arrived damaged, defective or missing a part. What should I do?
Email support@casynest.com within 3 business days of delivery with your order number and photos of the item and packaging. Once confirmed, we’ll arrange a replacement or a full refund.
Can I exchange an item?
Yes. Exchanges follow the same process as returns. Email support@casynest.com to get started.
How long do refunds take?
Approved refunds go to your original payment method. Card refunds may take up to 7 business days to appear after we process the return, and PayPal refunds typically appear within 5 business days.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay and Shop Pay. Buy now, pay later options may be offered at checkout when available.
Is my payment information secure?
Yes. Payments are processed through Shopify’s secure, encrypted checkout. We never store your full card details.
Contact
How can I contact CasyNest?
Email support@casynest.com. We aim to reply within 24 hours, so please check your spam folder if you don’t see our response.
Shipping & delivery
Where do you ship?
We currently ship to the United States.
How long does delivery take?
Orders are packed and shipped within 7 business days. Delivery usually takes 7–20 business days. Peak seasons or customs checks can add a few extra days. See our Shipping Policy for details.
How can I track my order?
When your order ships you'll receive an email with your tracking number. You can also check the status anytime on our Track Your Order page.
Can I change my shipping address?
Yes — if your order hasn't shipped yet. Email support@casynest.com as soon as possible and we'll update it. Once a parcel is dispatched, the address can no longer be changed.
Returns & refunds
What is your return policy?
If there's a quality issue with your purchase, you can request a return within 10 days of delivery. Items must be unused, in the condition you received them and in the original packaging. Read the full Refund Policy.
How do I start a return?
Email support@casynest.com with your order number and a short description of the issue. We'll reply within 24 hours with instructions and the return address. Please don't ship anything back before you receive our confirmation.
When will I receive my refund?
Approved refunds go back to your original payment method. Card refunds may take up to 7 business days to appear; PayPal refunds usually appear within 5 business days.
My item arrived damaged. What should I do?
Email us within 3 business days of delivery with photos of the item and packaging. If the defect is confirmed, we'll send a replacement or a full refund.
Orders & payment
Which payment methods do you accept?
All available payment options are shown at checkout. See our Payment Methods page for the full list.
Is checkout secure?
Yes. Payments are processed through Shopify's encrypted checkout — we never see or store your full card details.
I didn't receive an order confirmation email.
Please check your spam or junk folder first. If it's not there within 24 hours, email support@casynest.com and we'll resend it.
How can I contact you?
Email support@casynest.com or use the form on our Contact page. We usually reply within 24 hours.