Frequently Asked Questions (FAQ)
Shipping
Howlong does shipping take?
Shipping usually takes 7 to 9 business days, depending on your location.
Do you ship internationally?
No, we offer delivery in United States through trusted carriers.
How can I track my order?
Use your tracking number via email or our Track Your Order page.
What if my order is delayed?
Check your tracking updates or contact support@casynest.com for help.
Payments
What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure methods.
Is my payment information secure?
Yes, all payments are processed through encrypted gateways.
When will I be charged for my order?
You’ll be charged immediately after placing your order.
Return & Replacement
What is your return policy?
Returns are accepted within 10 days for quality-related issues.
How do I request a return or replacement?
Email support@casynest.com with your order details.
Who pays for return shipping?
We cover costs for defects; others are customer’s responsibility.
How long for a refund?
Refunds are processed within 3–7 business days after approval.
Support
How can I contact customer support?
Email us at support@casynest.com for any assistance.
Do you offer after-sales support?
Yes, our team provides full support for all orders.