If you discover a quality issue with your purchase, you may request a return within 10 days of delivery. Items returned after 10 days are not eligible for refunds or exchanges.

To start a return, please email support@casynest.com with your order number and a brief description of the issue.

Eligibility for Return or Replacement

To qualify for a return or replacement:

• The item must be unused and in the same condition you received it.
• It must be returned in the original packaging.
• Items that are damaged, altered, or missing parts for
  reasons not caused by us are not eligible.

Please do not send returns to the manufacturer or ship items back without first receiving confirmation from our support team.

You must provide a proof of purchase (receipt or order confirmation) to complete a return.

How Returns Work

1. Email support@casynest.com to request return authorization.
2. Our team will reply with return instructions and the correct return address in 24. Do not ship items before you receive confirmation. Shipments returned without prior authorization may not be identifiable and may delay or void your refund.
3. Once we receive and inspect the returned item, we will notify you by email whether your return is approved or denied.

We do not charge a restocking fee. However, return shipping costs are the customer’s responsibility unless the return is due to a product defect or our error.

Refunds

If your return is approved:

• Refunds will be issued to the Original payment method.
• Credit/Debit card refunds are sent to the card-issuing bank and may appear within 7 business days after we process the return.
• PayPal refunds typically appear in your PayPal account within 5 business days.

If you haven’t received your refund after these timeframes, please:

1. Check your bank or PayPal account again.
2. Contact your card issuer sometimes refunds take additional processing time.
3. If you still can’t find it, email support@casynest.com and we’ll investigate.

Damaged or Defective Items (DOA)

If your item arrives damaged or defective, email support@casynest.com within 3 business days of delivery with photos of the damaged item and packaging. We may request additional information to speed up the claim.

If the defect is confirmed, we will arrange a replacement or a full refund. For DOA items, we will reimburse return shipping costs after inspection confirms the issue and the item is within warranty.

Exchanges

If you want to exchange an item, follow the same return process. Shipping times for the replacement will vary based on your location.

Final Notes

• All accessories must be new and unopened to be eligible for a refund.
• Email support@casynest.com and we will propose a solution based on your case.
• We aim to respond to all return & refund inquiries within 24 hours. If you don’t see our reply, please check your spam/junk folder.