Delivery Policy

From confirmation to your doorstep here's what happens after you place an order with CasyNest.

What to expect after you order

Placing an order with CasyNest is just the beginning. This page walks you through each step from confirmation to delivery so you always know what's happening with your purchase.

Order processing

As soon as your order is placed, it enters our processing queue. During this stage we confirm your order details and payment, and begin preparing your items for shipment.

Orders are typically processed and shipped within 7 business days. Processing can take a little longer during holidays, promotions and other busy periods.

Order confirmation

Right after checkout, you'll receive an order confirmation email. It includes your order number, a summary of what you purchased and the shipping address you entered.

Please review it carefully. If you spot a mistake in your address or order, contact us as soon as possible. If you don't see the email within 24 hours, check your spam or junk folder, then reach out and we'll resend it.

Preparing your order

Before your order can be handed to the shipping carrier, it needs to be prepared, checked and securely packed. We take care with this step so your items arrive in good condition.

Once your package is ready, it's passed to the carrier and you'll receive a shipping confirmation email.

Tracking your order

Your shipping confirmation email includes:

• Your order number
• The carrier handling your delivery
• Your tracking number and tracking link

Tracking updates can take around 24 hours to appear after the email arrives, while the carrier scans your package into their system. You can follow your order anytime on our Track Your Order page or on the carrier's website.

It's normal for tracking to pause for a few days while a package moves between facilities. Tracking information remains available for about 30 days.

Delivery

Delivery is carried out by the shipping carrier. Once shipped, orders usually arrive within 7–20 business days, though actual timing can vary depending on your location and the carrier's schedule.

When your package reaches your area, the final delivery may be completed by your local postal service. You can keep using the same tracking number to follow it.

Possible delays

Most orders arrive without any issues, but some situations can slow things down:

• Weather — storms, snow or other severe conditions can affect transportation.
• Holidays — carriers handle much higher volumes during peak seasons.
• Carrier volume — busy periods in the carrier's network can extend transit times.
• Incorrect address information — missing or inaccurate details can prevent delivery.
• Unexpected transportation issues — such as network disruptions or vehicle delays.

If your order seems delayed, check your tracking first. If you're not sure what's going on, contact us and we'll help you find out.

Missing deliveries

If your tracking shows delivered but you can't find your package:

1. Look around your property, including porches, side entrances, mailboxes, mail rooms and parcel lockers.
2. Check with household members, neighbors or your building's front desk.
3. Allow 24–48 hours — packages are sometimes scanned as delivered shortly before they arrive.
4. Contact your local post office or the carrier with your tracking number for delivery details.

If it still hasn't turned up, email support@casynest.com with your order number and we'll help you with the next steps.

Address changes

If you notice an incorrect address, please contact us as soon as possible at support@casynest.com.

If your order hasn't been shipped yet, we'll do our best to update it. However, we can't guarantee that an address can be changed once an order is being processed, and changes are not possible after the package has been handed to the carrier.

Packages returned to us because of an incorrect or incomplete address can be re-shipped, but additional shipping charges will apply.

Damaged deliveries

If your order arrives damaged, please email us within 3 business days of delivery with your order number and photos of the item and packaging. Where possible, also report visible packaging damage to the carrier at the time of delivery. See our Refund Policy for how we resolve these cases.

Delivery FAQs

What happens right after I place my order?

You'll receive an order confirmation email. We then prepare, check and pack your order before handing it to the carrier usually within 7 business days.

Tracking says delivered, but I don't have my package. What should I do?

Check around your property and with neighbors, wait 24–48 hours, then contact your local post office or the carrier. If it still hasn't turned up, email us with your order number and we'll help.

What if my package arrives damaged?

Email us within 3 business days of delivery with your order number and photos of the item and packaging. Once the issue is confirmed, we'll arrange a replacement or a refund.

How long can I track my order?

Tracking information stays available for about 30 days. If something doesn't look right, please contact us within that time.

Why is my delivery taking longer than expected?

Weather, holidays, high carrier volume or address issues can cause delays. Check your tracking for the latest update, and email us if you're unsure what's happening.