Privacy Policy
Last updated: October 8, 2026
Introduction
Your privacy matters to us. This Privacy Policy explains what personal information CasyNest collects, how we use it, who we share it with, and the choices you have.
It applies when you visit casynest.com, create an account, place an order, subscribe to our emails or contact our support team. By using our website, you agree to the practices described here. If you have any questions, contact us at support@casynest.com.
Information we collect
We collect information you give us directly, and some information automatically when you use our website.
Information you provide
- When you create an account: name, email address, password and saved addresses.
- When you place an order: name, email, shipping and billing address, phone number (if provided), items purchased and order history.
- When you pay for an order: payment details, processed securely by our payment providers. We do not store full card numbers.
- When you contact customer support: your messages, order number and any photos or details you share.
- When you subscribe to our emails: your email address and subscription preferences.
Information collected automatically
When you browse our website, we and our service providers may collect device and usage information. This can include your IP address, browser type, device type, pages viewed, products clicked, referring website and the time and date of your visit.
How we use information
We use personal information to run our store and to give you a smooth, secure shopping experience. This includes to:
- Process and fulfill your orders, including payment, shipping and tracking
- Provide customer support and respond to your questions
- Send order updates, such as confirmations and shipping notifications
- Send marketing emails you have subscribed to, which you can opt out of anytime
- Understand how our website is used so we can improve it
- Improve our product selection and services
- Detect and prevent fraud, abuse and unauthorized transactions
- Keep our website and your account secure
- Comply with legal obligations and enforce our terms
Cookies and similar technologies
Cookies are small files stored on your device when you visit a website. We and our service providers use cookies and similar technologies, such as pixels, for:
- Essential functions — keeping items in your cart, signing in and completing checkout
- Preferences — remembering choices you make on our website
- Analytics — understanding how visitors use our website so we can improve it
- Marketing — where applicable, showing you more relevant ads on other websites and measuring how well our ads perform
You can control or delete cookies in your browser settings. Blocking some cookies may affect how parts of our website work, such as the cart and checkout.
Service providers and sharing
We share personal information only when needed to run our store, or as described below.
- Store platform — our website runs on Shopify, which hosts our store and processes data on our behalf.
- Payment processors — to securely process your payments. We do not store full card details.
- Shipping carriers and tracking services — to deliver your order and provide tracking updates.
- Analytics, email and customer support tools — to understand website use, send emails and answer your messages.
- Advertising partners — where applicable, to show you more relevant ads. Depending on where you live, this may count as a “sale” or “sharing” of personal information under certain U.S. state privacy laws. You can opt out on our Your Privacy Choices page.
- Legal reasons — when required by law, or to protect our rights, our customers or others.
- Business changes — if our business is involved in a merger, sale or transfer of assets.
These providers may use your information only to perform services for us, in line with their own privacy policies.
Marketing communications
If you subscribe to our emails, we'll send you new arrivals, useful finds and offers from CasyNest.
You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any marketing email, or by emailing support@casynest.com. Even after you unsubscribe, we'll still send important messages about your orders, such as confirmations and shipping updates.
Data security
We take reasonable measures to protect your personal information from loss, misuse and unauthorized access. Payments are processed through Shopify's secure, encrypted checkout.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your account password private and let us know if you suspect any unauthorized use of your account.
Data retention
We keep personal information for as long as needed to provide our services, fulfill orders, keep business and tax records, resolve disputes and meet legal obligations. When it's no longer needed, we delete or anonymize it.
Your rights and choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request that we delete your information
- Opt out of the “sale” or “sharing” of personal information, or targeted advertising, on our Your Privacy Choices page
- Unsubscribe from marketing emails
To make a request, email support@casynest.com. We may need to verify your identity before acting on it. We won't discriminate against you for exercising these rights.
If your browser sends a Global Privacy Control signal, we will treat it as an opt-out request where required by law.
Children's privacy
Our website is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we'll update the date at the top of this page.
Contact us
If you have any questions about this Privacy Policy or how we handle your information, email us at support@casynest.com.